We appreciate your patience and look forward to assisting you soon!
Get prompt assistance from our expert team
Whether you’re a new or returning customer, we are committed to providing exceptional service at all times.
Thank you for reaching out. Your inquiry is important to us, and our dedicated team aims to respond within one hour during our operational hours. For urgent matters, please feel free to call us directly
FAQs.
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Our team members are covered by worker’s compensation insurance, so you’re not liable if an injury occurs during the cleaning.
Yes, many of our clients choose to leave home while we clean. We ensure your property is treated with respect and care.
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Please share your special instructions with us beforehand, and we’ll make sure your requests are noted for the cleaning team.
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We require a valid credit card to schedule services, and payments are processed securely after the cleaning.
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We offer eco-friendly cleaning options, using natural cleaning products free of harsh chemicals at no extra charge.
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Our team is pet-friendly. However, we ask that aggressive pets be secured during the cleaning.
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If your cleaning falls on a holiday, we will contact you to reschedule. Some holidays, like Christmas and New Year’s, may affect scheduling.
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We can arrange to use a key or access code to enter your home. If this isn’t possible, we can discuss alternatives.
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We take great care, but in the rare event something is damaged, our team will work with you to resolve the issue. All cleaners are fully insured.
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No, we bring all the necessary cleaning supplies and equipment.
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Yes, we ask for at least 24–48 hours’ notice for rescheduling or cancellations to avoid any cancellation fees.
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If you’re not satisfied, we offer a satisfaction guarantee and will re-clean any missed areas at no additional cost.
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Please pick up personal items, clothes, and toys from floors and surfaces so that we can clean more efficiently.
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Yes, we aim to send the same cleaning team for every visit to ensure consistency and familiarity.
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No, most of our clients prefer to be away while we clean.
However, if you wish to stay home, we can arrange that too.
